Cancel/ Change Order

At boyztotologin.com, we understand that sometimes plans change or an accidental error occurs during the checkout process. Because our premium ceramic tea sets and bowls are often prepared for shipment quickly to ensure timely delivery, we have established a clear window for modifications and cancellations.

1. The 12-Hour Modification Window

We provide a strict 12-hour window from the time your order is placed to request a cancellation or make changes to your order details. This includes:

• Canceling the entire order for a full refund.
• Changing the shipping address or contact information.
• Modifying the quantity or specific ceramic style (e.g., swapping a tea cup color).

2. How to Request a Change or Cancellation

To ensure your request is processed before the order is dispatched, please follow these steps immediately:

Step 1: Email our support team at support@boyztotologin.com.

Step 2: Use the subject line: "URGENT: Cancel Order #[Your Order Number]" or "URGENT: Change Order #[Your Order Number]".

Step 3: Clearly state the changes you wish to make or confirm your request for a full cancellation.

Our team monitors these urgent requests during our standard business hours (9:00 AM - 5:00 PM EST, Monday - Friday) and will prioritize your email.

3. Zero Cancellation Fees

At boyztotologin.com, we do not believe in penalizing our customers for a change of heart. As long as your request is made within the 12-hour window and before the order has been shipped, there are absolutely no cancellation fees or restocking fees. You will receive a 100% refund to your original payment method.

4. Orders Already Processed or Shipped

If your request reaches us after the 12-hour window or after the order has already been picked up by our carriers (USPS, FedEx, UPS, or DHL), we cannot stop the delivery.

For more information on how to return an item once it has arrived, please refer to our comprehensive Refund and Return Policy. Please remember that ceramics must be returned in their original, secure packaging to avoid damage during the return journey.

5. Refund Timeline for Cancellations

Once a cancellation is confirmed by our team, the refund is triggered immediately. However, the time it takes for the funds to appear in your account depends on your financial institution. Typically, this takes up to 7 business days. All refunds are issued exclusively to the original payment method used during checkout.

6. Contact Our Support Center

If you have any doubts about your order status or need immediate assistance, please reach out to our headquarters: